ONLINE SERVICE ADVISOR, TECHNICIANS AND SERVICE MANAGER TRAINING
ENHANCE YOUR PROCESSES!
Are you ready to take your dealership service department to the next level? Gearhead Training is not just another online training tool. We inspect what we expect by working with your management team to ensure that best practices are being followed.
ANY PLATFORM
Available 24/7 and on any platform from anywhere- making training easy for dealership staff.
ACCOUNTABILITY
Videos and tests are not enough! Your service team must practice and apply to be successful.
REPORTING
We offer best-in-class reporting including performance reports, enterprise and scheduling.
CERTIFICATIONS
We offer multiple levels of certification to fit your service team's goals and training.
ROAD TO WOW
SERVICE ADVISOR
TRAINING TOUCHPOINTS
Telephone Handling
Customer Reception
Keeping Customers Updated
Multipoint Inspections
Active Delivery
CSI Follow-Up
GEARHEAD SERVICE TRAINING
DOES WORK
GearHead is Total Dealership Training. Available for Service Advisors, Technicians, Service Managers and BDC Staff.
Web Based Video Training platform can be accessed from any device.
Uses Repetition to drive learning and execution through searchable training manual and Role Plays.
Uses Gearheads revolutionary Role Play Training Method with online reviews, scoring, and coaching.
Grades and Tracks progress as trainees go until they confidently learn the material.
Tracks their Performance with Automated real DMS Productivity reports (including MPI Closing Ratios) with our Performance Dashboard.
Holds Dealerships Accountable to Improve their Performance.
Built in Escalation Reporting to Ensure Role Plays are completed.
GEARHEAD TRAINING IS THE ULTIMATE TRAINING MACHINE FOR SERVICE ADVISORS, TECHNICIANS AND SERVICE MANAGERS.
AVAILABLE ON ANY PLATFORM 24/7.
TRAINING
FEATURES
Multiple Training Tracks
Our training complements multiple tracks to better cater to your particular needs
Quizzes
Quizzes to ensure knowledge retention for your dealership service staff
Progress Reports
We provide progress reports to ensure your service advisors and technicians are progressing
Full Support
We've training hundreds of dealerships over the years and will fully support your team
TRAINING
TOOLS
EMPLOYEE EVALUTION FORMS
DOWNLOADABLE TRAINING MANUALS
WORD TRACK SCRIPTS
TAKE YOUR CUSTOMER EXPERIENCE
AND ROs TO NEW LEVELS
Are you ready for us to assist you in creating an action plan to maximize and harness your dealership’s service opportunities? Or, do you need more information? Bob has trained hundreds of locations for over 30 years and we are ready to do the same for you! Schedule a call today and we’ll discuss your needs. We can evaluate your unique situation and recommend a custom plan, specifically for your dealership.